Start a reservation
Ul. grada Vukovara 74
10000 Zagreb
Tel: +385 1 6115 800 E-mail: zgd@oryx-rent.hr
Working hours Mon-Fri / 07:00 - 20:00
Sat / 08:00 - 14:00
Sun / 08:00 - 12:00
Ul. Rudolfa Fizira 21
10150 Velika Gorica
Tel: +385 1 6260 800 E-mail: zga@oryx-rent.hr
Working hours Mon-Sun / 07:00 - 21:00
Working hours Mon-Sun / 08:00 - 21:00
Zagrebačka bb
20000 Dubrovnik
Tel: +385 20 420 030 E-mail: dbd@oryx-rent.hr
Working hours Mon-Fri / 08:00 - 20:00
Sat / 08:00 - 14:00
Sun / 08:00 - 12:00
Cesta Dr. Franje Tuđmana 1270
21217 Kaštel Štafilić
Tel: +385 21 895 164 E-mail: sta@oryx-rent.hr
Working hours Mon-Sun / 07:00 - 21:00
Ul. Sv. Petra starog 1
21000 Split
Tel: +385 21 318 800 E-mail: std@oryx-rent.hr
Working hours Mon-Fri / 08:00 - 20:00
Sat / 08:00 - 14:00
Sun / 08:00 - 12:00
Working hours Mon-Fri / 07:00 - 20:00
Sat / 08:00 - 14:00
Sun / 08:00 - 12:00
Ul. Ambroza Vranyczanya 1
47000 Karlovac
Tel: +385 47 615 405 E-mail: kar@oryx-rent.hr
Working hours Mon-Fri / 8:00 - 15:00
Sat / 9:00 - 14:00
Sun / Closed
Choose the pick-up and drop off dates
Pick-up date-
Drop off date-

What to do if your Dubrovnik car rental vehicle breaks down: 5 most important steps

You rented your car in Dubrovnik and finally went on a long-awaited vacation. Maybe you are in a hurry for a business meeting, you have to catch a flight, or you are already in the middle of a trip. And just then, the worst happens - your car breaks down.

what-if-your-dubrovnik-car-rental-breaks-down

Many drivers are afraid of this scenario, and some may already have experience with it. But either way, one thing is for sure - a car breakdown is never a pleasant situation, and very often it happens at the most inconvenient moment. 

Technical breakdowns on cars can sometimes surprise us and are often out of our control. But when you rent a car, you certainly expect a vehicle in top driving condition and don’t expect any breakdowns. And in most cases, that is true.

But what to do if your Dubrovnik car rental vehicle still breaks down? What if your battery runs out, your tire bursts, or you pour the wrong fuel? 

Don’t panic because with ORYX, the solution to the problem is always at hand. Follow these five steps and your problem will be solved very quickly. 

1. Turn on all four turn signals on the vehicle

As soon as you notice that your car is starting to malfunction or is slowly stopping, turn on all four turn signals. This way, other road users will know that your vehicle is stopping or that there is a problem. 

2. Stay calm and move the vehicle off the road if possible

The most important thing is to stay calm because technical breakdowns and similar situations simply happen, and besides, help will arrive very quickly. 

Therefore, after you stop and turn on all four turn signals, see if you can push the car of the road, somewhere where you will not be in danger or obstruct traffic. 

You can also do this as soon as you notice that something is wrong with the vehicle while it is still moving. If possible, move along the side of the road, to a stop lane, or to a nearby parking lot where the car can be stopped safely. 

3. Wear a reflective vest or jacket 

The reflective vest is part of the mandatory equipment of every car, including your Dubrovnik rent a car vehicle. At ORYX  we place great emphasis on road safety and all our vehicles are equipped with mandatory equipment that complies with local and European laws. 

As soon as you get out of the vehicle, wear a reflective vest for your safety. This will make it easier for you to be seen on the road, especially if it is night or visibility is reduced, and you will avoid additional risks. 

4. Secure the place where the car broke down with the reflective triangle

If the car breaks down on the road and there is no way to move it, then you should place a reflective triangle behind the vehicle, which is also part of the mandatory equipment and is located in every ORYX vehicle. 

The triangle should be placed at a distance of at least 50 meters behind the car so that all other road users can easily and timely spot your car on the road.

5. Call your Dubrovnik car rental company 

Many large and professional car rental companies, such as ORYX Rent a car, will offer you roadside assistance, and this assistance can be part of your original car rental agreement and be included in the price. 

But even if it is not, in case of any problems with the car, always contact the company where you rented the vehicle. 

Therefore, after making sure that you and your vehicle are completely safe, call your ORYX Rent a car Dubrovnik to find out how to proceed. 

We will explain to you what you need to do, step by step, and come up with a solution quickly. We will send an expert to fix the malfunction, and if the problem is a little more complex and cannot be repaired on the spot, we will provide you with a towing service. 

And you will, of course, get a replacement vehicle as soon as possible so that you can continue your journey unhindered.

 

ORYX is always there for you 

Now that you know what to do in the event of a technical failure, how to approach the problem and who to contact, you can calmly set off knowing that you are ready for anything that may happen along the way. Although the likelihood of failure is relatively small, it is always good to be informed and prepared for such situation. 

ORYX Rent a car Dubrovnik will always make sure that you get a top vehicle and that your journey goes smoothly and successfully. And we are always at your disposal for any additional questions and help!