Start a reservation
Working hours Mon-Fri / 07:00 - 20:00
Sat / 08:00 - 14:00
Sun / 08:00 - 12:00
Ulica Rudolfa Fizira 21
10150 Velika Gorica
Tel: +385 1 6260 800 Fax: +385 1 6260 801 E-mail: zga@oryx-rent.hr
Working hours Mon-Sun / 07:00 - 21:00
Working hours Mon-Sun / 8:00 - 21:00
Working hours Mon-Fri / 8:00 - 20:00
Sat / 8:00 - 14:00
Sun / 8:00 - 12:00
Cesta Dr. Franje Tuđmana 1270
21217 Kaštel Štafilić
Tel: +385 21 895 164 Fax: +385 21 203 482 E-mail: sta@oryx-rent.hr
Working hours Mon-Fri / 07:00 - 21:00
Working hours Mon-Fri / 08:00 - 20:00
Sat / 08:00 - 14:00
Sun / 08:00 - 12:00
Working hours Mon-Fri / 08:00 - 20:00
Sat / 08:00 - 14:00
Sun / 08:00 - 12:00
Ul. Ambroza Vranyczanya 1
47000 Karlovac
Tel: +385 47 615 405 Fax: +385 47 600 532 E-mail: kar@oryx-rent.hr
Working hours Mon-Fri / 8:00 - 15:00
Sat / 9:00 - 14:00
Sun / Closed
Choose the pick-up and drop off dates
Pick-up date-
Drop off date-

Frequently asked questions

Find out answers to everything regarding terms of use, rental options, payment options etc.

  • In this section you will find answers to frequently asked questions about payment methods and conditions.

    • A credit card is used as the rental payment guarantee. When taking over the vehicle, we authorize the credit card (reserve funds) for the amount agreed upon (the amount depends on the type of safeguard clauses you choose). The time required to unblock funds can take up to 30 days depending on the bank.

    • The deposit cannot be left in cash, a credit card is required.

    • You can pay by credit and debit cards, as well cash (Croatian kuna), using American Express points or bank transfer if indicated when booking, and installment payment.

    • Yes.

    • It can be in the event that after the rental there is a need for any additional charge (penalty for improper parking during the rental; traffic violations; damage discovered after washing the vehicle that was not visible in case the vehicle was extremely dirty; damage to the vehicle; or returning the vehicle with less fuel than agreed upon detected after the return of the vehicle via the key box).You will be notified of all subsequent charges via email or telephone.

    • The participation in the damages is the maximum amount charged in case of new damage to the vehicle, and the deposit is the amount that includes the participation in the damages, as well as the costs agreed upon taking over the vehicle (e.g. car rental, additional equipment etc.).

    • You can get the safeguard clauses when taking over the vehicle, and our employees will explain to you what benefits they bring you.

    • Safeguard clauses do not limit or exclude the liability of the user in other circumstances provided by legal regulations and insurance rules governing the loss of insurance rights. Also, these clauses do not exclude or limit liability for damage to the vehicle caused by war operations or riots, or damage due to loss / damage to additional and mandatory vehicle equipment, keys and documents. Also, additional safeguard clauses in no way limit or exclude the liability of users for damages caused to third parties and their property.

    • If you do not have safeguard clauses, the damage will be charged from the deposit according to the price list for your vehicle category.

    • Yes, you can pay when picking up the vehicle. In this case, the amount preauthorized from your credit card is lower (with safeguard clauses, preauthorization is reduced to a minimum).

  • In this section you will find answers to the most frequently asked general questions.

    • Cross border is a border crossing fee and is only paid if traveling to non-EU countries.

    • No, you do not need to pay a fee.

    • Motorways in the Republic of Croatia are paid for in cash or with a bank card when exiting the motorway.

    • You can pay the parking ticket directly to the issuer or when returning the vehicle with additional administrative costs. If you commit an offense, we as the owner of the vehicle will receive a penalty of which we will notify you by email or telephone.

    • Yes, but only if the interior of the vehicle was dirty or the smoking ban was violated.

    • Unfortunately, we are not able to provide parking spot for your personal vehicle, but we can tell you where you can park your vehicle for the duration of the rental.

    • No, we do not provide this service.

    • Basic package (included in the price) - this package limits the user's liability to pay a contractual penalty for damage to the vehicle, i.e. theft of the vehicle in accordance with the general terms of the Oryx car rental agreement and up to the amount prescribed by Oryx price lists;


      Silver package - the user is released from the obligation to compensate for damage to the body of the vehicle, as well as the obligation to pay a contractual penalty, but this clause does not limit liability for: destruction / damage of car tires, rim or rim cover, undercarriage, vehicle interior and windows, all The General Terms and Conditions of the Oryx Vehicle Lease Agreement;


      Gold package - the user is completely released from the obligation to compensate for damage to the vehicle, as well as the obligation to pay a contractual penalty, all in accordance with the General Terms and Conditions of the Oryx vehicle rental agreement;


      Platinum package - the user is completely released from the obligation to compensate for damage to the vehicle and the obligation to pay the contractual penalty. This package also insures drivers and passengers against an accident, in the event of death and disability up to the amounts prescribed by the insurance company with which the Oryx vehicle is insured, in accordance with the terms of the insurance company.