Find out all about our requirements for car rental; channels used to reserve a vehicle; fuel policy; young and additional driver fees; free cancellation and refunds.
Car rental requirements
- Driver must be 18 years old or older
- A valid driver's license, ID card or passport with the driver's name on it
- Possession of a driver’s license for at least 1 year
- A valid credit card (not debit) with the driver's name on it (or another person's card, but that person has to be present during vehicle pick-up) that is used for pre-authorization of funds that are used as a guarantee of payment, and / or possible fees and costs (car cleaning fee, missing fuel, unpaid parking tickets, traffic violation tickets etc.)
How to reserve a car
Fuel policy (Like for like)
- When you pick your car up, the fuel tank will be full or partly full
- Before you return your car, replace the fuel you’ve used
- If you didn't get to refuel, at the branch you will pay for the missing fuel according to the current prices of the Croatian oil company INA, and the vehicle refueling service fee
Young driver fee
- Young driver is a driver that is under the age of 21
- ORYX Rent a car charges Young driver fee
Additional driver fee
- The vehicle can be used by another person, but in that case that person must be indicated in the contract as an additional driver
- Additional drivers can be contracted at branches when picking up the vehicle for an appropriate fee
Free cancellation
- You can cancel your reservation at any time before the planned start of the rental FREE OF CHARGE
- In the case of online payment, the full amount paid will be refunded to you
ATTACHMENTS
GENERAL TERMS AND CONDITIONS OF THE VEHICLE RENTAL AGREEMENT